New report, authored by GSMA Intelligence in partnership with Huawei, released at UNESCO’s Digital Learning Week
More than one in three (38%) people remains offline despite being covered by mobile broadband – and a lack of digital literacy skills is often to blame, according to new research published today.
The new report, “Bridging the Divide: Enhancing Digital Literacy in the AI Era,” authored by GSMA Intelligence and produced in collaboration with Huawei, identifies a digital divide impacting 3.1 billion people caused by a shortage of digital skills, user trust and AI literacy.
AI raises both access and risk
Existing industry projections suggest closing the capability gap could add around $3.5 trillion to global GDP by 2030, with more than 90% of those gains flowing to low- and middle-income countries (LMICs). Physical mobile broadband coverage currently reaches 96% of people worldwide.
The report, unveiled at UNESCO’s Digital Learning Week, suggests artificial intelligence could act as both a bridge and a barrier for underserved communities. AI-powered voice assistants and applications that work with images, audio and video can all help low-literacy users bypass the need to input text. At the same time, they raise the security and critical-thinking standards required to participate safely. However, the study warns that users must now be able to understand data privacy and identify risks such as fraud and deepfakes.
The research cites World Bank statistics that GenAI literacy represents the highest-value skill category, with wage premiums up to 36%, far exceeding returns for both digital and traditional AI skills.
Without targeted interventions in basic digital training, the authors warn, rapid AI adoption risks entrenching existing inequalities even in areas with full network coverage.
The full report is available for download: https://www.gsmaintelligence.com/research/research-file-download?reportId=83651&assetId=83691
